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ANS Gear order mess-up Got some other guys' stuff

#21 User is online   AceComets 

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Posted 02 February 2013 - 07:30 AM

Why don't you offer to buy the other gentleman a planet eclipse beanie? It's the same thing, right? Offer to just pay for it, and then bam you have a beanie, the other dude has a beanie, and ANS isn't out anything at all.


Don't need to have inner struggles about a god damn beanie. Be a good person, and ship it back, OR offer to just buy it...or keep it, there's nothing they can legally do to you.

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#22 User is offline   TechPB-Mike 

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Posted 02 February 2013 - 09:57 PM

ANSGear ships almost 800 packages each day, sometimes more

everyone makes mistakes

#23 User is offline   Corysllw 

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Posted 02 February 2013 - 10:33 PM

View PostTechPB-Mike, on 02 February 2013 - 09:57 PM, said:

ANSGear ships almost 800 packages each day, sometimes more

everyone makes mistakes

But I thought everyone was perfect.... :dodgy:
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#24 User is offline   ZeeCobb 

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Posted 02 February 2013 - 10:52 PM

Considering that it's their mistake, and like you said it's only a $25 beanie, they should have just let you keep it instead of putting you through all of that trouble. But kudos to you for doing so!
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#25 User is offline   TheGuy 

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Posted 02 February 2013 - 11:47 PM

Ansgear has always had problems with getting orders right. I constantly see people complaining about ansgear getting something wrong, then making it a hassle for the buyer because of their bullshit return policies. I dont recall ever seeing a thread about a messed up order for paintballgateway or zephyr paintball.
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#26 User is offline   Soundwave 

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Posted 03 February 2013 - 02:33 AM

It is fair and reasonable for you to keep the mis-sent item. It is also fair and reasonable for you to want a discount or reimbursement from them for shipping it back to them. They've just made their problem, your problem. If you mess up, they charge you a re-stocking fee for the inconvenience. It works both ways.
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#27 User is offline   NightmareGrillz 

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Posted 03 February 2013 - 02:48 AM

On an gears defense I ordered a bunch of shit from them and got it two days later. Everything packed and no mistakes and it was shipped to Toronto Canada

#28 User is offline   HU Soldier 

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Posted 03 February 2013 - 03:12 AM

I wouldnt mind to ship the item back but they would have to send me a pre-paid shipping og or envelope, because i would NOT wait till after to be reimbursed. You screwed up, so you front the shipping then ill ship.

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