Ok, so this is a more tricky problem.
Knowing how the gun works will help you understand what's going on.
So you have two regulators in the gun right? The HPR and the LPR. The HPR is responsible for the air which actually propels the ball from the barrel. The LPR's only job is to provide air to the solenoid, which switches it back and forward to move the rammer.
So, when you marker is at rest, your solenoid has the air from the LPR pushing back against your rammer. When you pull the trigger, the solenoid switches that so that the air from the LPR pushes your rammer forward, hits the exhaust valve pin (the poppet) which lets the air from the HPR flow up through the bolt and shoot the ball.
So, obviously the rammer needs enough pressure to overcome both the spring and the high pressure air in the poppet. If there isn't enough pressure, the rammer won't hit the pin all the way.
The first thing I would do, is reset everything. Reset your board and reset your regulators. Your board is easy enough to do: Click through the menu until you come to "preset". Select "Load" then "factory". This will restore all factory settings and put the gun in semi-auto mode.
Next, your regulators. For your LPR, turn the screw until it is flush (level) with the end of your LPR cap. For the HPR, turn the adjustment screw all the way out until it stops, then turn it back in 3 turns.
Test the gun now and see if it's working for you. If this doesn't work, post back below and I'll take you through the next step