Great Customer Service - NOT! Etek 4 AM and emortal board
Posted 12 December 2012 - 09:51 AM
I mentioned this to the tech, and he was literally like "DUH, I don't know. There are some differences between the functional of the stock boards from the 3 to the 4, but I don't know if the existing emortal board would work or not."
Me: "But it's in your manual, what do you mean you don't know?"
Him: "I'm not sure. I don't know."
Me: "Thanks for the help buddy."
So now I'm half tempted to send the gun back.
Posted 13 December 2012 - 10:12 AM
Posted 13 December 2012 - 02:02 PM
You're not being an asshat... I should have communicated that it was his attitude that was the bigger issue, tone, etc. That was the bad customer service piece. Rather than saying let me double check with someone else, or inform myself, so I can give you a coherent and factual answer. (which coincidentally I did get by emailing PE directly) - you can use the existing emortal board with the 4, as long as you increase the dwell by 1 ms.
I knew the emortal board existed, and already have boards on other guns I own, so that was not the issue. I was actually going to put a rampage board in the gun, but would rather put the emortal board in to keep the stock grips.
Posted 13 December 2012 - 02:04 PM
Plus differences in boards is moot in modern guns.
No - it was the guy's attitude (which I failed to put in my original post). When someone calls me with a question, and I don't know the answer, I look it up for them, or tell them I will get back to them with the correct info - that is good customer service, and the way it should be done. I would never say, I'm not sure, I don't know and leave it at that... He failed to offer assistance. Hence bad customer service.