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Unable to log into account

#1 User is offline   Barzena 

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Posted 14 February 2013 - 11:34 AM

I tried to log into my account, MooKids, but apparently my password is wrong or has been changed and I forgot it. I tried the password recovery option for both the name and two email addresses I use that I'm sure I registered with but I keep getting a "[#10112] We could not find the member account for the name or email address you supplied. Please verify the information and resubmit the form" error.

Is there an error on my part or was my account banned?

#2 User is offline   CptKaveman 

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Posted 14 February 2013 - 11:42 AM

That happened to me, But it ended up that my login name and screen name were different and I wasn't putting the right one in. Did you try clearing cookies?

#3 User is offline   TK-421 

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Posted 14 February 2013 - 12:32 PM

No, your account isn't banned. Make sure you have the right login info, your login name might be different than your screen name. Make sure you're typing in the right password and you don't have the Caps Lock key activated. Also clear your cookies and try again.
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#4 User is offline   Barzena 

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Posted 14 February 2013 - 05:47 PM

Yeah, I kept trying, deleted cookies, tried Chrome, IE and my phone, no such luck. I'm going to PM you the two email addresses, see if somehow there was a typo in the registration or some other error. I tried sending a mail from this account to MooKids, to see if I would get a notification from either.

If anything, I'll just have to keep guessing as to what password I used.

#5 User is offline   TechPB-Willie 

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Posted 15 February 2013 - 11:06 AM

View PostBarzena, on 14 February 2013 - 05:47 PM, said:

Yeah, I kept trying, deleted cookies, tried Chrome, IE and my phone, no such luck. I'm going to PM you the two email addresses, see if somehow there was a typo in the registration or some other error. I tried sending a mail from this account to MooKids, to see if I would get a notification from either.

If anything, I'll just have to keep guessing as to what password I used.


Send me an e-mail with your account information and I will confirm it and reset your password for you. My e-mail is willie@techpb.com

#6 User is offline   Barzena 

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Posted 16 February 2013 - 01:05 AM

View PostTechPB-Willie, on 15 February 2013 - 11:06 AM, said:

View PostBarzena, on 14 February 2013 - 05:47 PM, said:

Yeah, I kept trying, deleted cookies, tried Chrome, IE and my phone, no such luck. I'm going to PM you the two email addresses, see if somehow there was a typo in the registration or some other error. I tried sending a mail from this account to MooKids, to see if I would get a notification from either.

If anything, I'll just have to keep guessing as to what password I used.


Send me an e-mail with your account information and I will confirm it and reset your password for you. My e-mail is willie@techpb.com


I sent an email from the address I thought I registered with along with the other, I hope it helps.

#7 User is offline   slinkyaroo 

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Posted 16 February 2013 - 08:24 AM

We got to merge the accounts is all. Remind me later. On mobile now.

#8 User is offline   Barzena 

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Posted 17 February 2013 - 12:45 AM

Cool, just got off work and I'll be sitting here for a while. Need me to verify the details again or was that already relayed by Willie?

Can't access this at work, Websense considers this website in the "Weapons" category :dodgy: .

#9 User is offline   slinkyaroo 

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Posted 17 February 2013 - 09:40 AM

I hope you're not still sitting there. I haven't got to my laptop yet.

#10 User is offline   Barzena 

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Posted 17 February 2013 - 12:01 PM

I have no life, so I've been sitting here all along. ;)

EDIT: I'll try you later when I'm at work, hope my phone is up to it.

This post has been edited by Barzena: 17 February 2013 - 01:59 PM

#11 User is offline   Barzena 

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Posted 20 February 2013 - 11:20 AM

Well this is a fun game of cat and mouse, guess I'll just sit in chat. ;)

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