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#1 Barzena

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Posted 14 February 2013 - 11:34 AM

I tried to log into my account, MooKids, but apparently my password is wrong or has been changed and I forgot it. I tried the password recovery option for both the name and two email addresses I use that I'm sure I registered with but I keep getting a "[#10112] We could not find the member account for the name or email address you supplied. Please verify the information and resubmit the form" error.

Is there an error on my part or was my account banned?

#2 CptKaveman

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Posted 14 February 2013 - 11:42 AM

That happened to me, But it ended up that my login name and screen name were different and I wasn't putting the right one in. Did you try clearing cookies?

#3 TK-421

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Posted 14 February 2013 - 12:32 PM

No, your account isn't banned. Make sure you have the right login info, your login name might be different than your screen name. Make sure you're typing in the right password and you don't have the Caps Lock key activated. Also clear your cookies and try again.

#4 Barzena

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Posted 14 February 2013 - 05:47 PM

Yeah, I kept trying, deleted cookies, tried Chrome, IE and my phone, no such luck. I'm going to PM you the two email addresses, see if somehow there was a typo in the registration or some other error. I tried sending a mail from this account to MooKids, to see if I would get a notification from either.

If anything, I'll just have to keep guessing as to what password I used.

#5 TechPB-Willie

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Posted 15 February 2013 - 11:06 AM

Yeah, I kept trying, deleted cookies, tried Chrome, IE and my phone, no such luck. I'm going to PM you the two email addresses, see if somehow there was a typo in the registration or some other error. I tried sending a mail from this account to MooKids, to see if I would get a notification from either.

If anything, I'll just have to keep guessing as to what password I used.


Send me an e-mail with your account information and I will confirm it and reset your password for you. My e-mail is willie@techpb.com

#6 Barzena

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Posted 16 February 2013 - 01:05 AM


Yeah, I kept trying, deleted cookies, tried Chrome, IE and my phone, no such luck. I'm going to PM you the two email addresses, see if somehow there was a typo in the registration or some other error. I tried sending a mail from this account to MooKids, to see if I would get a notification from either.

If anything, I'll just have to keep guessing as to what password I used.


Send me an e-mail with your account information and I will confirm it and reset your password for you. My e-mail is willie@techpb.com


I sent an email from the address I thought I registered with along with the other, I hope it helps.

#7 slinkyaroo

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Posted 16 February 2013 - 08:24 AM

We got to merge the accounts is all. Remind me later. On mobile now.

#8 Barzena

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Posted 17 February 2013 - 12:45 AM

Cool, just got off work and I'll be sitting here for a while. Need me to verify the details again or was that already relayed by Willie?

Can't access this at work, Websense considers this website in the "Weapons" category :dodgy: .

#9 slinkyaroo

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Posted 17 February 2013 - 09:40 AM

I hope you're not still sitting there. I haven't got to my laptop yet.

#10 Barzena

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Posted 17 February 2013 - 12:01 PM

I have no life, so I've been sitting here all along. ;)

EDIT: I'll try you later when I'm at work, hope my phone is up to it.

Edited by Barzena, 17 February 2013 - 01:59 PM.


#11 Barzena

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Posted 20 February 2013 - 11:20 AM

Well this is a fun game of cat and mouse, guess I'll just sit in chat. ;)




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