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Large cracks in the tank


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#1 KoVeR

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Posted 18 April 2013 - 09:06 AM

Good time of the day. Such a problem on the tank appeared large cracks, the balloon was in the cover. Removed the cover to wash and found that a tank was cracked.
I don't know what to do. I'm afraid to use it further
Attached File  102889089.jpg   211.18KB   104 downloads
Attached File  102889091.jpg   161.07KB   101 downloads

thanks in advance for the answer

#2 ninjapaintball

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Posted 18 April 2013 - 09:18 AM

We apologize for this issue and let me assure you that the tank is safe to use. The outer layer of any carbon fiber tank is cosmetic and protective only. As long as the fibers are not damaged the tank is safe to use.

We did not make the tank but because it is a ninja system we will get this corrected for you! Please go to this link;

http://www.ninjapaintball.com/warranty.html

Read the instructions, fill out the form and you will be able to print out a UPS label to ship it in for re work. The bottle manufacturer will get the tank corrected and ship it back to you ASAP via UPS at no charge to you!

If you have any other questions or concerns just let me know.


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#3 KoVeR

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Posted 18 April 2013 - 09:45 AM

That is, I need to fill out a form and then send You a tank with a regulator?

#4 ninjapaintball

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Posted 18 April 2013 - 09:56 AM

That is, I need to fill out a form and then send You a tank with a regulator?


fill out the form and someone will email with further instructions. if you fill out the form and do not hear from someone in 2 days please let me know.
NINJA PAINTBALL - PROUDLY MADE IN THE USA
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If you have a question please post it in the NINJA/PSI GURU forum
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#5 KoVeR

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Posted 18 April 2013 - 09:57 AM

ok, Thanks

#6 KoVeR

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Posted 22 April 2013 - 02:25 AM

Good time of стуок! Filled in the form as You said , it's been 4 days no one said anything. What do I do next? Thanks in advance

#7 ninjapaintball

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Posted 22 April 2013 - 08:13 AM

Good time of стуок! Filled in the form as You said , it's been 4 days no one said anything. What do I do next? Thanks in advance


can you send me the email that you got when you filled out the form

forward it to sales@ninjapaintball.com
NINJA PAINTBALL - PROUDLY MADE IN THE USA
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If you have a question please post it in the NINJA/PSI GURU forum
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#8 ninjapaintball

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Posted 29 April 2013 - 08:54 AM


Good time of стуок! Filled in the form as You said , it's been 4 days no one said anything. What do I do next? Thanks in advance


can you send me the email that you got when you filled out the form

forward it to sales@ninjapaintball.com


git it and thank you
NINJA PAINTBALL - PROUDLY MADE IN THE USA
Ninja Paintball Factory Tech
If you have a question please post it in the NINJA/PSI GURU forum
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#9 KoVeR

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Posted 28 May 2013 - 07:37 AM

No one will answer my question


2013/5/27 Bombapaintball Club <bombapaintball@gmail.com>
Good time of day. No one will answer my question. how to find out at what stage of the solution to my problem?


2013/5/25 Bombapaintball Club <bombapaintball@gmail.com>
Good time of day! Please tell me at what stage in the solution of my problem with the tank?


2013/5/17 Bombapaintball Club <bombapaintball@gmail.com>
Tell me please, with a tracking #??? What's the number?


2013/5/15 <returns@ninjapaintball.com>

Dmitriy Kovrizshkin,
Thankyou for using the cracked gel coat cylinder warranty return page. Your cylinder has been repaired and is being shipped back to you with the following tracking #:
Thanks,
Ninja Paintball

#10 ninjapaintball

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Posted 28 May 2013 - 01:37 PM

No one will answer my question


2013/5/27 Bombapaintball Club <bombapaintball@gmail.com>
Good time of day. No one will answer my question. how to find out at what stage of the solution to my problem?


2013/5/25 Bombapaintball Club <bombapaintball@gmail.com>
Good time of day! Please tell me at what stage in the solution of my problem with the tank?


2013/5/17 Bombapaintball Club <bombapaintball@gmail.com>
Tell me please, with a tracking #??? What's the number?


2013/5/15 <returns@ninjapaintball.com>

Dmitriy Kovrizshkin,
Thankyou for using the cracked gel coat cylinder warranty return page. Your cylinder has been repaired and is being shipped back to you with the following tracking #:
Thanks,
Ninja Paintball



got your emails but we were on holiday and had no internet this morning

sent you a reply but if you do not hear anything you have to let me know so i can keep contacting them to get your info.
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#11 XGC_Cheevo

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Posted 06 June 2013 - 07:14 PM

If possible please assist withThis thread . I can't be sure if this is a ninja tank but any help is appreciated. The seller is wondering if the tanks integrity is in question due to a crack in the clear coat.

Edited by XGC_Cheevo, 06 June 2013 - 09:18 PM.


#12 ninjapaintball

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Posted 07 June 2013 - 08:41 AM

If possible please assist withThis thread . I can't be sure if this is a ninja tank but any help is appreciated. The seller is wondering if the tanks integrity is in question due to a crack in the clear coat.


posted in that thread for you
NINJA PAINTBALL - PROUDLY MADE IN THE USA
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#13 XGC_Cheevo

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Posted 07 June 2013 - 04:57 PM

Thank you very much!

#14 KoVeR

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Posted 24 June 2013 - 02:23 AM

This cylinder was shipped out via USPS on May 15, 2013.
The tracking/customs number is LC054358480US

in the information on the number LC054358480US shows

First-Class International Service Package
Dispatched to Sort Facility
May 17, 2013, 5:07 pm
SPRINGBORO, OH 45066
International Letter

Acceptance
May 17, 2013, 4:31 pm
SPRINGBORO, OH 45066
It is strange that there is no information about the parcel, more than a month after sending


how to find out information about why the tank is not shipped?

#15 ninjapaintball

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Posted 24 June 2013 - 08:22 AM

it has left the usa and once it leaves the usa you are unable to track it.

in our experence this means it is in your country and they are trying to contact you about it. please contact your postal company and see if they have it. if not contact me here or by email and we will start the trace but that may take up to 21 business days.
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#16 KoVeR

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Posted 27 June 2013 - 01:25 AM

Thanks for the help! Tank got all right! Sorry if it caused inconvenience!






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