I ordered a bunch of stuff from them, and I wanted to pass on my less than satisfactory experience. Normally I order from ansgear or buy local, but I needed some odd items that weren't carried either place.
My first problem was there was an item back-ordered but they charged me for it anyway when they shipped the rest of my order. There was no note or anything telling me when, if ever, I could expect to get it. It did get shipped out the next week, but the lack of communication despite my email asking about it was disturbing.
Secondly I ordered http://www.punishers...-asa-black.aspx from them but was instead sent a similar product made by Trinity. I did a quick search of the internet and found a place selling both of them but the Trinity was $5 cheaper. Then I found this thread http://www.pbnation....d.php?t=3780160 which confirmed they were two different products.
I emailed Punisher about these things and never got a response. I finally called today and after claiming the two products were the same thing, they then admitted that New Designz was out of business and they didn't have and couldn't get me the product I paid for. They said I could return the Trinity for a refund, but now I have to take up my time to box it up and of course I have to pay the return postage.
It seems dishonest to me to substitute a cheaper product for the one listed without any notification to the buyer at all, and it's very disturbing when an online retailer won't respond to emails. Punisher won't be getting any more of my business.